Shipping policy

Welcome to Hush Haven Beds. We aim to make your delivery experience as smooth and straightforward as possible. Please read our shipping policy below for details on processing times, delivery estimates, and important information regarding your order.


Order Processing

All orders are processed within 1–3 working days (excluding weekends and bank holidays) after receiving your order confirmation email.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

During peak periods, promotional events, or holidays, processing times may be slightly extended.


UK Shipping

We currently ship across the United Kingdom.

Standard Delivery

  • Estimated delivery time: 3–9 working days
  • Shipping rates are calculated at checkout unless otherwise stated.

Large Furniture Deliveries

Some larger bed frames, mattresses, or oversized items may require:

  • Extended delivery times
  • Specialist courier services
  • Scheduled delivery appointments

If this applies to your order, our team will contact you directly to arrange delivery.


Delivery Information

Please ensure all shipping information is entered correctly at checkout. Hush Haven Beds cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address details.

If a delivery attempt is missed, the courier may:

  • Leave the parcel in a safe place
  • Attempt redelivery
  • Leave instructions for collection

Delays

While we always aim to deliver within the estimated timeframe, delays may occasionally occur due to:

  • Courier issues
  • Weather conditions
  • High order volumes
  • Supply chain disruptions

We appreciate your patience and understanding in these situations.


Damaged or Missing Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the issue where possible

We will work quickly to resolve the matter.


International Shipping

At this time, Hush Haven Beds only ships within the United Kingdom unless otherwise stated.


Contact Us

If you have any questions regarding shipping or delivery, please contact us via our website: